Refund policy

Last updated: 02/03/26

RETURNS

We accept returns on unopened, unused products in their original packaging within 30 days of the delivery date. To initiate a return, email us at support@stayaktiv.com with your order number and reason for return. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

REFUNDS

If your return is approved, a refund will be applied to your original payment method within 5–10 business days. Original shipping costs are non-refundable. If you received free shipping on your order and return part of it, the cost of shipping may be deducted from your refund.

DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective product, contact us within 7 days of delivery at support@stayaktiv.com with photos of the damage. We will send a replacement at no cost or issue a full refund — your choice.

EXCHANGES

We do not process direct exchanges. If you would like a different product, please return the original item and place a new order.

NON-RETURNABLE ITEMS

The following items are not eligible for return: opened or used products, products purchased on final sale, and gift cards.

LATE OR MISSING REFUNDS

If you have not received your refund within 10 business days of approval, first check with your bank or credit card company, as processing times vary. If you still have not received your refund, contact us at support@stayaktiv.com.

CONTACT

Stay Aktiv Support Email: support@stayaktiv.com